Shipping & Returns
Shipping Services
Expedited: This refers simply to where you fall in the processing queue in our fulfillment center. We will move your order to the front of the line. Your shipment will still be delivered according to the carrier service selected (Overnight, 2 Day, etc), once we have finished processing your order.
Shipping Insurance
Overview: At Limitless Life Nootropics, we highly value the safe delivery of our products. We offer optional shipping insurance at a nominal fee of 2% of your order value. This insurance covers any potential damages or loss during the shipment process.
Benefits: By opting for shipping insurance, you ensure added protection for your purchase. In the event of any shipping-related issues, our team will handle them swiftly and efficiently, ensuring your peace of mind.
Returns
Return Eligibility: Returns are accepted only for unopened products. To be eligible for a full refund, the return process must be initiated within 10 days from the order date.
Non-Eligible Items: We cannot accept returns of open bottles for either a refund or replacement.
Return Address: All returns should be shipped to the following address:
Live Limitless LLC
Attn: Cody Whitten
913 Gulf Breeze Pkwy Ste 4
Gulf Breeze, FL 32561
Return Shipping Deadline: Any returned item must be shipped back to us, the original shipper, within ten days of initiating the return. Failure to do so will result in forfeiture of the refund or store credit.
Refunds
If you are interested in cancelling an order, or returning an unopen order with the the above stated time frame that would qualify it for a refund, our customer service team is in place to assist you and ensure it is handled as efficiently as possible.
To better understand and potentially address any concerns, you could be asked to provide more information about the reason for your cancellation or return, as your feedback is valuable to us and helps improve our services.
If you decide to proceed with the cancellation and refund, you will be able to chose from one of the options below.
Refund options include:
- Store Credit
- PayPal
- ACH Check
- Mailed Check
Please let us the customer service team know your preferred refund method, and they will take care of that for you.
Issues with Orders
At Limitless Life Nootropics, we are committed to ensuring the highest standards of quality and customer satisfaction. We understand that issues may occasionally arise with your order, including missing items, damaged products, or other concerns. To address these matters efficiently and effectively, we have established the following policy:
Reporting Time Frame: Please report any issues with your order, including missing or damaged items, within 10 days of product receipt, as per the shipping carrier’s delivery date.
Reporting Procedure: Contact our customer service via [email protected] with your order number, a detailed issue description, and supporting photographs or documentation.
Resolution Process: Our team will investigate and may contact you for further information. Resolutions include item replacement, a refund, or an alternative solution, based on the issue’s nature.
Limitation of Liability: Reports beyond the 10-day window will not be the responsibility of Limitless Life Nootropics. Liability is limited to the value of the affected items in your order.
This policy is crafted to ensure a clear understanding of our shipping and return processes, aiming for the utmost customer satisfaction. For any queries or further assistance, please reach out to our customer support.
